1. Information we collect
When you submit an enquiry, we collect the information you provide, including your name, company, work email, phone number, area of interest and message.
Our hosting and security providers may also process limited technical information such as IP address, browser type, device information and request logs when you access the website.
2. How we use information
- To respond to product, engineering, support and commercial enquiries.
- To understand project requirements and recommend relevant products or solutions.
- To operate, secure, troubleshoot and improve the website.
- To comply with applicable legal and regulatory requirements.
3. Sharing and disclosure
We do not sell personal information. We may share information with service providers that support website hosting, communications, security or business operations, subject to appropriate confidentiality and data-protection obligations.
We may also disclose information when required by law, regulation, legal process or to protect the rights, safety and security of Elsource Energy, our customers or others.
4. Retention and security
We retain enquiry information for as long as reasonably necessary to respond, maintain business records and meet legal obligations. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
5. Your choices
You may request access, correction or deletion of information you submitted, subject to applicable law and legitimate record-keeping requirements. Contact us at info@elsourceinc.com.
6. External links and updates
This website may link to third-party services with their own privacy practices. We may update this policy as our website or legal obligations change. The latest version will be published on this page with its revision date.